Refund and Returns Policy

Overview

Full Out Creative offers limited refunds and returns on certain products and services.

Eligible for refund, return, or exchange:

  • made-to-order print media, but ONLY in case of a damaged product or a manufacturing error
    • For items from Printify: free replacement or a refund if you contact us within 30 days of product delivery
    • For items from SmugMug: SmugMug unconditionally guarantees your satisfaction with any Products that you purchase through the Services. If you are unsatisfied with any Photos, Videos or other Products you have purchased from SmugMug, we will gladly accept the return of any Product you have ordered for any reason within thirty (30) days of your receipt of the Product. Upon completion of the return procedure and receipt of the returned Product, we will resend you the Product or issue you a full refund of the purchase price paid for such Product, whichever you prefer. We do not provide refunds for your original shipping cost unless your order is physically defective in some manner. If you are unsatisfied with a Product that is not in a physical medium form (i.e., a Photo download), then upon your request, we may issue you a full refund of the purchase price paid for such Product at our discretion depending on the circumstances. To request a refund or replacement for any Product, please contact SmugMug at [email protected]. Please do not contact your credit card company to dispute a charge before contacting SmugMug

 

Ineligible for refund, return, or exchange:

  • downloadable content and one-time use codes
  • services already rendered, such as, but not limited to, photo, video, consulting, or producing services
  • made-to-order print media, such as t-shirts, photos, etc, if you ordered the wrong size, color, or changed your mind after purchase

 

Need help?

Contact us at [email protected] for questions related to refunds, returns, and exchanges.

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